30-day replacement plan

What the plan covers

This optional plan covers replacement of purchased items that arrive defective or damaged. Hymn & Co covers both the return shipping for the affected item and the shipping of its replacement.

One checkbox adds the plan for every item and quantity in your bag. It starts unchecked. You can buy your jewellery without adding the plan.

30 days from confirmed delivery

Report an arrival defect or damage within 30 days of the confirmed delivery date for the affected item. The window starts from delivery, not the order or payment date. If items arrive in separate shipments, use each affected item’s confirmed delivery date.

The additional plan price

The plan price is shown in your bag and checkout before you opt in. It is calculated from each selected item’s supplier buying cost in US dollars, converted at a fixed rate of 1.50 Canadian dollars per US dollar. The converted amount is rounded to the nearest Canadian cent per unit, with half-cents rounded up, then multiplied by the purchased quantity. Your whole-bag plan price is the sum of those amounts.

The plan price does not include the jewellery retail margin or retail price addition. Merchandise discount codes do not reduce the plan price. Any applicable tax and your complete total are shown at checkout.

How to request a replacement

Email info@hymnandco.com with your order number, the affected item and a description of the arrival defect or damage within the reporting window. Include photographs of the item and packaging if you can. Keep them while we review the issue.

Contact us before sending anything back. For a covered claim, we will arrange prepaid return shipping and the replacement shipment. Do not send a parcel to an address printed on its packaging without our confirmation. The plan provides one replacement for each affected purchased unit; it does not add extra units to the original purchase. If the same replacement is unavailable, contact us to discuss the available remedy.

Arrival defects and damage

This plan covers defects or damage present on arrival. It does not cover accidental breakage after delivery, normal wear, loss, theft or a change of mind. If you are unsure whether an issue was present on arrival, contact us with the details.

Shopping without the plan

Without this plan, customers pay return shipping under our voluntary returns policy. You can still report a defective or damaged arrival and ask for help without buying this plan.

Your consumer rights

The plan is optional and adds the shipping benefit described above. Your rights and remedies under applicable consumer protection law do not depend on purchasing it, and these terms do not limit rights that cannot lawfully be excluded. Contact info@hymnandco.com with any question about a claim, cancellation or refund.