Returns & exchanges

Items that arrive defective or damaged

Our voluntary return policy covers items that arrive defective or damaged. Report the issue within 30 days of the confirmed delivery date. This policy does not offer change-of-mind returns.

These voluntary policy conditions do not reduce any rights or remedies available under applicable consumer protection law.

Start with your order details

Email info@hymnandco.com with your order number, the item you would like help with, and a description of the defect or damage. Include clear photographs if you can.

Please contact us before sending an item back so we can confirm the appropriate next step and return destination. Do not send a return to an address on a parcel without confirmation.

Return shipping

Without the optional paid replacement plan, the customer pays return shipping under our voluntary return policy. If you added the plan to your order, Hymn & Co covers both return and replacement shipping for items that arrived defective or damaged. Contact us before returning an item so we can arrange the covered shipping.

Read the 30-day replacement plan terms. These voluntary policy conditions do not override any legal obligation concerning defective or damaged goods.

Other issues with an order

For an incorrect or incomplete order, contact us with your order details so we can investigate. Keep the item and packaging while your request is reviewed.

Your consumer rights

Nothing on this page limits rights that apply under consumer protection law. Optional paid protection, if offered, is separate from those rights and is not required to raise an issue with an order.